1. Introduction
Welcome to Jawai Safaris. We operate the website www.jawaisafaris.com and offer safari bookings, stay options and packages in and around Jawai, Rajasthan, India. By using the website, contacting us or booking a package with us, you agree to the practices described in this Policy. If you do not agree, please do not use the website.
This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, to the extent applicable.
2. Information We Collect
Information you give us directly
- Name, phone number, WhatsApp number and email address when you make an enquiry or booking.
- Travel details such as dates, number of guests, ages of children, room and meal preferences, and special requests.
- Identity details of guests (for example, name, nationality and a government ID number) where required for hotel check-in, safari permits or legal registers.
- Messages and attachments you send us through the contact form, email, phone or WhatsApp.
- Payment confirmation details (see Section 5). We do not store your full card number, UPI PIN or net-banking credentials.
Information collected automatically
- Technical details such as IP address, browser type, device type and pages visited, collected through cookies and similar tools.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and prepare quotes and package details.
- Confirm, manage, change or cancel bookings, including arranging stays, meals and safaris.
- Obtain safari permits and complete check-in or other legal formalities.
- Process payments and issue receipts or invoices.
- Send important service messages, such as booking confirmations, reminders and travel updates.
- Send offers or news about our packages, only where you have agreed or where the law permits. You can opt out at any time.
- Improve the website, our services and the customer experience.
- Prevent fraud and misuse, and comply with legal obligations.
4. Communication via WhatsApp, Phone and Email
Many guests contact us on WhatsApp. When you message us, we can see your phone number, profile name and the content of your messages. We use these only to reply to you and manage your booking. WhatsApp is a third-party service operated by Meta and is subject to its own terms and privacy policy. Please do not send sensitive details such as card numbers or passwords over chat.
5. Sharing Your Information
We do not sell your personal information. We share it only as needed with:
- Service partners, such as lodges, camps, drivers, naturalists and safari guides, so they can deliver your stay and safari.
- Government and forest authorities, where details are required for permits, entry, check-in registers or other legal compliance.
- Payment providers and banks, to process payments securely. Their handling of your data is governed by their own policies.
- Technology providers, such as website hosting, analytics, email and messaging tools, who process data on our behalf.
- Legal or regulatory bodies, when required by law or court order, or to protect our rights, safety or property.
- A successor business, if we merge, are acquired or sell our business, subject to this Policy.
We ask our partners to use your information only for the purpose for which it was shared.
6. Cookies and Analytics
The website may use cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it (for example, through Google Analytics). You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website.
7. Third-Party Links
The website may link to other websites, maps, social media pages or booking platforms. We are not responsible for their content or privacy practices. Please read their policies before sharing information with them.
8. Data Retention
We keep personal information only for as long as needed for the purposes in this Policy, including completing bookings, resolving disputes, maintaining accounting and tax records, and meeting legal requirements. When information is no longer needed, we delete or anonymise it.
9. Data Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
Subject to applicable law, you may:
- Ask to access the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information, unless we must keep it for legal or accounting reasons.
- Withdraw your consent to our use of your information at any time.
- Opt out of promotional messages by telling us or using the opt-out option in the message.
To make a request, contact us using the details in Section 14. We will respond within a reasonable time.
11. Children’s Information
Our website is not directed at children. We collect details about children (such as age) only when a parent or guardian provides them for a booking, and we use them only to arrange the stay or safari.
12. International Visitors
Our services are delivered in India. If you access the website or book from outside India, your information will be processed and stored in India, or in other countries where our service providers operate, and you consent to this transfer.
13. Changes to This Policy
We may update this Policy from time to time. The latest version will always be on this page, with the “Last updated” date at the top. Please check it occasionally.
14. Contact Us
For questions, requests or complaints about this Policy or your personal information, please contact:
Contact person: Bhanu Pratap
Business name: Jawai Safari’s
Address: Jawai Bandh, Pali District, Rajasthan, India
Email: jawaisafaris@gmail.com
Phone / WhatsApp: +91 96104 60985
